Customer Support

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★ We are single mindedly committed to a full range of customer services. Our 24x7 service hotline is 400-651-9966.

★ We were an industry leader in winning the ISO9002 and UKAS certifications.

We were one of the first to adopt the international standard of Service Level Agreement (SLA):

99.9% Internet connection guaranteed
99.99% continuous electric power supply guaranteed

We were among the first to adopt Standard Operating Procedure (SOPs):

Event response standard: 15 minutes
On-spot service support standards and norms
24x7 standard monitoring and inspecting processes

Senior customer service representatives provide 24x7 services. Every client is equipped with a “fully responsible” customer service representative. “One-stop” management of customer inquiries is observed.

Our network support services include:

24x7 responding to inquiries and technical questions
Router optimization
Assisting in troubleshooting
Emergency security response (including network attacks)

Our machine room on-spot services include:

Courteous, standardized reception
24x7 on-spot technical support and operation authorization
Operating systems and applied software installations and adjustments
Monitoring of server operating status and emergency notices